When Your Accounting Department Makes Customer Services Decisions, You Lose
February 12, 2011
I rented a car from Thrifty this week in Las Vegas. I like Thrifty, and the woman who waited on my was great. Until… As
Watching a Brand Unravel in 8 hours
February 3, 2011
I think the Kenneth Cole Twitter comment this morning is a great example of how fast social media can damage a brand and how a
The Benefit of Learning from the Best
March 9, 2010
I often remark how social media is not a new set of behaviors, but just a new set of tools. We’ve always just wanted to
Good Thing For Us — Internet Scammers are Pretty Stupid
December 28, 2008
I decided I needed (OK, maybe not needed, but certainly could use… OK, I just wanted) the new 120GB iPod, so I put my 80GB